PartnerPortal.io Terms of Service

Effective Date: September 4, 2026

These Terms of Service (“Terms”) govern your access to and use of the PartnerPortal.io services (“Services”) provided by PartnerPortal LLC (“PartnerPortal,” “we,” “us,” or “our”).

By accessing or using the Services, you agree to be bound by these Terms.

These Terms incorporate by reference additional legal policies made available on our website, including our Privacy Policy and Data Processing Agreement (“DPA”). Those documents form part of this Agreement and apply where relevant to your use of the Services.

1. Services Overview

PartnerPortal provides software that enables customers to create and manage partner portals, workflows, and integrations.

We may modify, improve, or discontinue features of the Services from time to time.

2. Accounts and Responsibilities

You are responsible for:

• maintaining the confidentiality of account credentials;
• all activities occurring under your account;
• ensuring authorized access to your account.

You agree to provide accurate and current information.

3. Customer Data

You retain all ownership rights in data, content, and information submitted to the Services (“Customer Data”).

PartnerPortal processes Customer Data solely to provide, secure, and support the Services, subject to these Terms, the Privacy Policy, and the DPA.

You represent that you have all necessary rights and permissions to upload and process Customer Data through the Services.

4. Acceptable Use

You agree not to:

• use the Services in violation of applicable law;
• interfere with or disrupt service operation;
• attempt unauthorized access;
• transmit malicious code or harmful content;
• use the Services in a way that infringes third-party rights;
• use the Services to send unsolicited, deceptive, or phishing communications, or to send email or other messages to recipients who have no relationship with you or your partner program;
• use the Services in a way that imposes excessive load on our infrastructure or harms our email-sending reputation or deliverability (including bulk sending to harvested, purchased, stale, or otherwise low-quality lists).

We may rate-limit, hold, or suspend outbound email or other communications, and may suspend or terminate access, if we reasonably believe use of the Services presents an operational, security, or sending-reputation risk.

5. Fees, Billing, and Subscription Term

Access to paid Services requires payment of the fees for the plan you select, as described on our pricing page or in your order.

Paid subscriptions are offered on a monthly or annual basis, depending on the billing cycle you select, and renew automatically for successive periods of the same length until cancelled. By subscribing, you authorize PartnerPortal and its payment processor to charge your designated payment method for the applicable fees at the start of each billing period.

You may cancel at any time through your account. Cancellation takes effect at the end of the then-current billing period, and you retain access until that period ends. There is no minimum commitment beyond the current billing period.

Fees are billed in advance and are non-refundable except where required by law, including any prepaid annual fees for the remainder of a cancelled term. Fees are exclusive of taxes, and you are responsible for any applicable taxes other than taxes on PartnerPortal’s net income. If a payment fails, we may retry the charge and suspend or downgrade the Services until payment is resolved.

We may update pricing upon reasonable notice, with changes taking effect on your next renewal.

6. Suspension and Termination

We may suspend or terminate access to the Services if:

• fees remain unpaid;
• you materially breach these Terms;
• continued access presents security, legal, or operational risk.

You may stop using the Services at any time.

Termination does not relieve payment obligations accrued before termination.

7. Intellectual Property and License

Subject to your compliance with these Terms and payment of applicable fees, PartnerPortal grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the subscription term for your internal business purposes.

PartnerPortal retains all rights, title, and interest in and to the Services, including related software, trademarks, and technology.

Except for the limited right to use the Services granted in these Terms, no rights are granted to you.

8. Confidentiality

In connection with the Services, either party (as “Disclosing Party”) may share non-public information with the other (as “Receiving Party”) that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure (“Confidential Information”). Customer Data is Customer’s Confidential Information.

The Receiving Party will use the Disclosing Party’s Confidential Information only as necessary to exercise its rights and perform its obligations under these Terms, will protect it using at least the same degree of care it uses for its own confidential information (and no less than reasonable care), and will not disclose it to third parties except to personnel, contractors, or advisors who need to know it and are bound by confidentiality obligations no less protective than these.

These obligations do not apply to information that: is or becomes public through no fault of the Receiving Party; was known to the Receiving Party without restriction before disclosure; is independently developed without use of the Confidential Information; or is rightfully received from a third party without restriction. The Receiving Party may disclose Confidential Information where required by law, provided it gives reasonable prior notice where legally permitted.

9. Privacy and Data Processing

Our handling of personal data is governed by:

• our Privacy Policy; and
• our Data Processing Agreement (DPA), where applicable.

Both documents are incorporated into these Terms by reference.

10. Disclaimers

The Services are provided “as is” and “as available.”

To the fullest extent permitted by law, PartnerPortal disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted or error-free operation.

11. Limitation of Liability

To the maximum extent permitted by law:

• PartnerPortal and its suppliers shall not be liable for indirect, incidental, special, consequential, or punitive damages;
• total aggregate liability arising from or related to the Services shall not exceed the amount paid by you to PartnerPortal during the twelve (12) months preceding the claim.

These limits apply regardless of legal theory and whether or not a remedy fails of its essential purpose.

12. Indemnification

You agree to indemnify and hold PartnerPortal harmless from claims, damages, or expenses arising from:

• your use of the Services;
• violation of these Terms;
• Customer Data or content uploaded by you.

13. Changes to Terms

We may update these Terms from time to time. Material updates will be communicated through the Services or website.

Continued use after updates constitutes acceptance.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

The state and federal courts located in Colorado shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and each party consents to personal jurisdiction and venue in those courts.

15. Entire Agreement

These Terms, together with the Privacy Policy and Data Processing Agreement (DPA), constitute the entire agreement between the parties regarding the Services.